Thank you for bringing this to our attention. I apologise for the delay in receiving your order and the inconvenience it has caused. I've checked the tracking and it seems there may have been an issue with the delivery. I double checked and we did definately dispatch it, but it doesn't seem to have made it out of the postal sack at the sorting office yet. I've arranged for a replacement to be sent today and you should receive it within the next few days. There's still a good chance that the original one will eventually arrive, please could you let me know if it does? If you have any further concerns, please don't hesitate to reach out. Thank you for your patience and understanding.

Kind regards,
Kate