We're for the inconvenience you experienced with the Punk Rave Vicenta Chest Chains Necklace. We understand your disappointment with the tangled state of the product upon arrival. We strive to provide high-quality and well-packaged items, and we apologize that this was not your experience.

In such cases, we always recommend reaching out to our customer service team for assistance. We are happy to help with any issues regarding our products and provide solutions, including free returns if necessary.

Thank you for bringing this to our attention. We will be sure to pass on your feedback to our team to improve our packaging and prevent similar situations from happening in the future.

We hope you will consider giving us another chance and hope to provide you with a better experience in the future.